Thermo High Collar Top

Slide 2: Return and Exchange Policy – Overview

Title: Return and Exchange Policy
Key Points:

• Easy returns within 14 days of delivery.
• Items must be in original condition: unused, unwashed, and with tags.
• Sale items are exchange-only, not returnable.

Slide 3: Conditions for Returns and Exchanges

Title: Conditions for Return and Exchange
Key Points:

• Product must be in original packaging.
• Return/exchange only if all labels and accessories are intact.
• Exclusions: Personalized, innerwear, or final sale items.

Slide 4: Return/Exchange Process

Title: How to Return or Exchange
Steps:

1. Contact customer service: +201220711542 or email.
2. Receive a return label or schedule a pickup.
3. Upon inspection, process refund or exchange.

Slide 5: Refund Policy

Title: Refund Processing
Key Points:

• Refund initiated within 7 business days after inspection.
• Refund issued to the original payment method.
• Shipping fees are non-refundable .
• Shipping cost being double of cost of shipping in return case
• In Exchange case the shipping cost being  one and half

Slide 6: Shipping Policy – Overview

Title: Shipping Policy
Key Points:

• Standard shipping: 5-7 business days.
• Express shipping: 2-3 business days.
• Free shipping on orders above 1500 amount.

Slide 7: Shipping Details

Title: Shipping Information
Key Points:

• Track your order with the tracking number provided via SMS or email.
• International shipping available to select countries.
• Shipping cost depends on destination and weight.

Slide 8: Cash on Delivery (COD)

Title: Cash on Delivery Service
Key Points:

• Pay upon delivery of the product.
• COD available in select areas.
• Additional COD fee may apply (if any).

Slide 9: Handling Out of Stock Orders

Title: Order Not Available?
Key Points:

• Immediate notification of out-of-stock items.
• Option to backorder, cancel, or substitute with similar items.
• Full refund for unavailable products.

Slide 10: Summary

Title: Summary of Policies
Key Points:

• Clear return, exchange, and refund processes.
• Fast, reliable shipping with tracking.
• Convenient Cash on Delivery option.

Slide 11: Customer Support

Title: Contact Us
Key Points:

• Phone: +201220711542