At Thermoegypt, we want you to be completely satisfied with your purchases. If you’re not fully satisfied, we’re here to help with easy returns and exchanges.
1. Eligibility for Returns
- Items must be returned within 14 days of purchase, unless there are manufacturing defects.
- In case of manufacturing defects, products can be returned or exchanged within 30 days of purchase.
- Products must be unused, unwashed, and in their original condition with tags attached.
- Sale items are final sale and cannot be returned or exchanged.
2. How to Initiate a Return
- To start a return, please contact our customer service at +201220711542 with your order number.
- Once your return request is approved, you will receive a return shipping label via email.
- Return shipping is free for the first return per order. For subsequent returns, a shipping fee may apply.
3. Exchange Process
- Products can be exchanged by contacting customer service at +201220711542 or visiting our store.
- We offer exchanges for different sizes, colors, or styles.
- If the item you wish to exchange is unavailable, you can opt for store credit or a refund.
4. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status.
- Refunds will be processed to your original method of payment within 7-10 business days after approval.
5. Non-Returnable Items
- Items without tags or not in original condition.
- Custom or personalized items.
- Gift cards and special promotions.
6. Faulty or Incorrect Items
If you received a damaged or incorrect item, please notify us immediately, and we will correct it at no additional cost.
7. Contact Us
If you have any questions or concerns about our returns and exchange policy, please reach out to us at +201220711542.
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